Política de envío

At Secret Whisper, we are committed to making your shopping experience as smooth as possible. This Shipping Policy outlines the shipping terms for purchases made on our website.

Order Processing

• All orders are processed within 1 to 3 business days after payment confirmation.
• Orders are not shipped or delivered on weekends or holidays.
• In case of high order volumes, processing may take longer. If there is a significant delay in the shipment of your order, we will contact you via email or phone.

Shipping Methods

We offer several shipping options to ensure that your order arrives at your convenience:

• Standard Shipping: Delivery within 5 to 7 business days.
• Express Shipping: Delivery within 2 to 3 business days.
• International Shipping: Delivery times vary depending on the destination country and selected shipping option.

Please note that delivery times may vary based on your location and the shipping method chosen. External factors, such as weather conditions or holidays, may also impact delivery times.

Shipping Rates

Shipping rates are calculated and displayed at checkout. These rates may vary depending on your location and the shipping option selected. We offer free shipping on orders over US150.00.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor the status of your delivery. If you encounter any issues tracking your order, please contact us at infosecretwhisper@gmail.com.
International Deliveries

We currently offer international shipping to Canadá. International shipping rates will be calculated at checkout based on the destination.

Please note that your order may be subject to taxes, duties, and other fees imposed by the destination country. The customer is responsible for these charges, and Secret Whisper has no control over these additional costs.

Delivery Issues

If you do not receive your order within the estimated time frame or encounter any delivery issues, please contact us immediately so we can assist you.

Incorrect Shipping Addresses

Please carefully review your shipping information before finalizing your order. If an incorrect address is provided, we cannot be held responsible for undelivered shipments. However, we will do our best to help you locate your order or correct the address before shipment.

Changes and Cancellations

Once an order has been processed, we cannot guarantee that changes can be made. If you need to modify or cancel your order, please contact us as soon as possible at infosecretwhisper@gmail.com.

Contact Us

For additional questions or information regarding your delivery, please reach out to our customer service team:

• Email: infosecretwhisperlingerie@gmail.com