Shipping times vary depending on your location. Typically, orders are processed within 1-2 business days and delivery takes between 3-7 business days. You will receive a tracking number once your order has been shipped.

Our sizing follows standard US/UK/BR measurements, but we recommend checking the size chart provided on each product page for the most accurate fit. If you’re unsure about your size, feel free to contact our customer service team for further assistance. We’re happy to help you find the perfect fit!

We’re sorry to hear you’re experiencing issues with placing an order. Please try refreshing the page or using a different browser. If the problem persists, feel free to contact our customer service team, and we’ll be happy to assist you in completing your order.

At Secret Whisper, we want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied, we accept returns within 7 days from the date of receipt. To be eligible for a return, items must be in their original packaging, unused, and with all tags intact.

How to Process a Return:

1. Contact our customer service team to initiate the return process.
2. Prepare the item for return, ensuring it is in the same condition as received.
3. Use the return label provided by us (if applicable) and send the package to the indicated address.

Refunds and Exchanges:

Once we receive and inspect the returned item, you will receive an email notifying you of the approval or rejection of your refund. The refund will be credited back to your original payment method. If you prefer to exchange the item, please let us know when you contact us, and we will assist you with the process.

If you have any further questions about our return policy, please do not hesitate to contact us!